We encountered a critical situation where both the power failed, and the DG set malfunctioned due to high voltage issues. In response, we immediately contacted Mr. Ramesh Garje, the Service Manager, who quickly deployed engineers Mr. Vaibhav Bhalerao and Mr. Roshan Patil. Despite traveling nearly 80 km to reach us, both engineers arrived promptly and effectively resolved the issue. Their swift action prevented a significant loss of production. Had they not arrived on time, the impact could have been substantial. We would like to extend our sincere gratitude to the Trident team for their exceptional support and quick response.